Frequently Asked Questions
How do I purchase an event ticket?
Log in to your account at ***events.spa.org.sa*** or create a new account if you are a first-time user. Select your preferred ticket type and quantity, then proceed to complete the attendee registration form and checkout process.
Do I need to be an SPA member to register?
No. SPA educational events are generally open to both members and non-members. However, discounted SPA Member tickets are reserved for eligible members of the Saudi Psychiatric Association. Membership eligibility may be verified before registration approval.
Do SPA members receive discounts on event tickets?
Yes. Members of the Saudi Psychiatric Association (SPA) are eligible for discounted registration fees on selected educational activities, including conferences, symposia, webinars, and workshops. Not an SPA member yet? You can apply for membership through our official website ***https://spa.org.sa/join***. Once your membership is approved and active, select the “SPA Member” ticket when registering for an event to benefit from the discounted rate.
How do I pay for my ticket?
Payment is currently accepted through bank transfer. During checkout, transfer the registration fee to the following account and upload your bank transfer receipt in the designated field.–Account Name: ***Saudi Psychiatric Association***– Bank: Al Rajhi Bank–IBAN: ***SA7380000301608010126668*** Your registration will be confirmed once the SPA team verifies your payment.
How do I know my registration request was received?
After submitting your order, you should receive an email confirming that your order has been received. Your order status will initially appear as On Hold, meaning your registration is awaiting payment verification. Please note: This email does not confirm your registration or payment approval.
How do I know my registration is confirmed?
Once the SPA team verifies your payment and approves your registration, your order status will change to Completed. You will receive a confirmation email indicating that your event booking is complete, along with your ticket details.
How can I download my event ticket?
Once your registration is approved, you can download your ticket using the link provided in your confirmation email. For in-person events, please present your ticket or QR code at the registration desk. Keep your ticket for future reference.
How can I track my order or registration status?
You can view your order history and check your payment status by logging in to: ***https://events.spa.org.sa/my-account*** On Hold: Awaiting payment verification. Completed: Payment approved and registration confirmed. Cancelled / Failed: Order not completed; please contact support if you believe this is an error.
How do I access an online event?
Confirmed participants will receive joining instructions before the event. Please check your registered email regularly and follow the instructions provided. We recommend joining 10–15 minutes before the scheduled start time.
Will I receive a certificate of attendance?
Yes. Participants who fulfill the applicable attendance and verification requirements will receive a certificate following the event. For CME-accredited activities, CME credits are subject to the relevant accreditation and eligibility requirements. Certificate distribution details will be communicated to participants.
What should I do if I do not receive a confirmation email?
First, check your Spam or Junk folder and ensure that you entered the correct email address. You can also check your order status through My Account. If your payment has been approved but you have not received your ticket, please contact SPA Events Support.
Who can I contact for registration or payment assistance?
For assistance with registration, payments, tickets, or event access, please contact: SPA Events Support >> Email: ***events@spa.org.sa*** Please include your full name, registered email address, and order number to help us assist you efficiently.